What are your check-in and check-out times?
Rooms are guaranteed to be ready by 4:00 pm. There is no “early check-ins” available. If you arrive before your room is ready, you are welcome to use the facilities (eg. beach chairs, private outside showers, outdoor picnic area and BBQ grills).
Check-out is at 11:00 am. We do not have “late check-outs” available. Once checked out of your room, you are welcome to hold your beach badges until 4:00 pm and use the outdoor showers without an additional fee.
Do you allow pets?
Sorry no pets allowed. Guests in violation of this will incur a minimum of $250 cleaning fee.
What is the age limit to rent a room at the Windward?
You must be at least 25 years old to reserve a room.
What is your Booking and Cancellation Policy?
One night stays require payment in full and are non-refundable.
For stays of two nights or more, a deposit of 50% is required at booking.
The balance is due 14 days prior to arrival.
- Cancellations 30 days or more prior to arrival will be refunded less an $80 booking fee, for each room on the reservation.
- Cancellations within 30 days of arrival will forfeit deposit.
- Cancellations within 14 days of arrival will forfeit total amount paid.
Due to our small size, cancellations affect us significantly and leave us little time to refill the space you have left.
** SPECIALS, DISCOUNTS and THIRD PARTY bookings (Booking.com, Priceline, Kayak, etc.) require payment in full and are non-refundable.
Is parking available?
We have two parking spots on Amber Street side for unloading/loading purposes only. Street parking is available. Most guests find a spot right in front. The great thing about the Windward is that once you park, you are walkable to all the restaurants, supermarket, pharmacy, ice cream, bagel store and bay village. Street parking has no time limitations and no fees.
Do you have a coffee pot in the room?
No, but we have Keurig coffee in the lobby coffee bar 24/7.
Is there an elevator?
No, we are a Victorian house with 3 floors. Rooms 10 and 11 are on the 3rd floor with steep “Victorian” stairs leading from the 2nd to the 3rd floor. If accessibility is a concern, please book a room on the first floor.
What are the quiet hours at Windward?
The Beach Haven noise ordinance is between 10pm to 8am. During this time, our outdoor patios and indoor porches are closed. Please be courteous to other families during these quiet hours from 10pm to 8am.
How do beach badges work?
Beach badges are provided on loan to registered guests (ages 13 and older) at no additional cost. Beach badges must be returned to us by 4pm on day of checkout or there would be a $50 charge per badge if badges are lost or not returned. We do not provide additional tags for visiting friends/family. Daily badges can be purchased at the beach badge station on Centre Street.
Please note: Beach badges will be provided to registered guests starting the 3rd Saturday in June until Labor Day.
Do you provide beach chairs?
Yes. Windward labeled chairs are on loan and are to be returned daily.
Do you provide laundry facilities?
We do not provide laundry facilities on site for guest use.
Is Wi-Fi available?
We do provide Wi-Fi at no charge to our guests. It is through Xfinity.
Is smoking or vaping allowed?
We are a NON-SMOKING property including porches and outdoor spaces. Smoking and vaping in the room, porches, and outdoor patios will incur a minimum charge of $250 to clean and detox the area.
Do you have cots and cribs available?
Cots, cribs and pack and plays are not available at the Windward.
Are electric bikes and scooters allowed on the property?
No.
Is there a spot to leave bicycles?
We have a bike rack out front. Please bring a lock for your bikes. Bicycles are not allowed in the rooms.
Is the Windward oceanfront?
We are 200 steps from the Atlantic Ocean.
Are there BBQ grills available for cooking on the property?
Yes, there are two BBQ grills on the property – one on the front patio area and the other in the back patio. Picnic tables and chairs are also available for guest use.
Is there an ice machine on the property?
Yes, there is an ice machine located next to the office on the first floor to fill room ice buckets or cups.
Terms and Conditions
We are a NON-SMOKING property. There is a minimum $250 charge if the no smoking policy is violated.
– Sorry no pets allowed.
– All registered guests must be 25 years or older or accompanied by parent or legal guardian.
– Property quiet hours: 10pm – 8am.
– Covid 19: Guests agree to release Windward at the Beach/ Pure Shore Inc and all employees/ contract help from any liability related to Covid 19.
Refund Policy:
We do not give refunds in the event of airline cancellations, inclement weather, natural disasters or illnesses, nor do we give refunds for early departures. If you anticipate changes in your plans we suggest you secure trip interruption insurance prior to booking (TravelGuard.com). Due to our small size, cancellations affect us significantly and leave us little time to refill the space you have left.
Cancellations 30 days or more prior to arrival will be refunded less a $80 booking fee for each room reserved. Cancellations within 30 days of arrival will forfeit deposit. Cancellations within 14 days of arrival will forfeit total amount paid.
** ONE NIGHT STAYS, SPECIALS, DISCOUNTS and THIRD PARTY bookings (Booking.com, Priceline, Kayak, etc.) require payment in full and are non-refundable.
Hurricane Policy:
In the event of a hurricane or major named storm, we will give refunds for nights that are impacted by a mandatory evacuation to the island only. Please see our detailed hurricane policy for more information.